Our support hours are 9 AM – 8 PM Eastern Time, Monday through Friday. But you can email us, our technical team will try to respond you as soon as possible.

After you have selected and purchased your support plan, you can fill out a Customer Intake Form so we can collect some details about your site. This helps us connect to your site in order to start our services (i.e., security monitoring, backups, and plugins). Our staff keeps these credentials private and will never share these details with anyone.

Yes, weekly updates are performed on the production website under both the Standard Support and Professional Support plans. If you have a separate staging environment that you would like to test updates on, you will need to upgrade to our Enterprise Support plan.

We keep you informed when the updates are ready for your review on staging before pushing them to production.

We support WordPress Multisite and WordPress Multi-network. Due to the different use cases, database structure and plugin/theme variations, we will request information from you about your existing network.

Yes we do! We would be very happy to help design your website project; we’ve helped many of our clients with website design. Finding the right team to join you on your journey isn’t always easy, but certainly necessary. Creative Dexign takes pride in designing and developing WordPress for businesses and organizations large and small. We don’t just want to be your website vendor. We want to be your partner. We are the team that’s here to take your online vision to market. Read more about our website design services, and check out our most recent work. We would love to hear about your idea, new project, or existing project. Get in touch with us today to get started!