Our refund policy has been devised to define the situations under which Creative Dexign will provide a refund, the procedure for claiming a refund, and the responsibility of Creative Dexign in circumstances resulting in such a claim. By registering for any of our services you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy.

All the information that we collect is utilized for improving our website’s content, to notify the clients about our website updates or to look into the problem with their request. In case you do not want to receive any emails from us in the future, please inform us by writing to us either through e-mail or letter.

Coverage & Scope

Our refund policy covers the refunds by Creative Dexign and/or a website owned and managed by Creative Dexign, a web design and development agency based in Austin TX, USA.

This policy does not have any application for companies which are not owned or controlled by Creative Dexign or for persons not employed or managed by Creative Dexign. This includes any third-party service and/or product providers bound by contract and also, any third-party websites to which Creative Dexign’s website links.

Filing a Complaint

At Creative Dexign, we take every project with the final product in sight. It is as much our responsibility as the client’s. So, we believe that every effort should be made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services comes. Only when things are completely out of hand that a refund should be considered.

Our final aim is to come to a mutually acceptable solution. Even then if for some reason you are not satisfied and think about going for a refund claim, we request that you take a few precious minutes to write to us at [email protected] for a final dialogue before requesting a refund.

Only if we are unable to reach a common ground with you after talks should a refund claim be filed.

Eligibility for refund

At Creative Dexign, every project is important to us and we make sure that we handle each project with utmost care and professionalism. We aim to provide the results as per the terms and conditions of the proposal. However, despite every measure if the client is not satisfied with the results and chooses to go for the dispute resolution process, we consider refund requests as per the following program in which our services and refund policy related to each service is very clearly listed:

Website & Graphic design

• Full refund: In cases where the project has not been started or if the initial design style has not been approved. The Full Refund policy will initiate after receiving the upfront payment date and will take 180 Days to refund the amount.
• Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
• No refunds: If the project has been completed and uploaded on the server.

Logo & brochure design

• Full refund: In cases where the project has not been started or if the initial design style has not been approved.
• Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
• No refunds: If the project has been completed and uploaded on the server.

Web programming

• Full refund: If the project has not been initiated
• There is an agreement for every web programming project. However, if there is no agreement and no clear discussion of the refund policy, the following delivery policy will hold.
• A partial refund will be issued as per the judgment of the service provider if we fail to complete the project according to the delivery policy and contract of agreement. The amount will be calculated by Creative Dexign taking into account the proportion of the project completed and the proportion yet to be completed as per the pre-defined scope of the project.

Dedicated Hiring (Offshore staffing solution)

NOTE: Creative Dexign’s delivery commitment is subject to:

• Full refund: If the project has not been initiated by the programmer/designer/content writer/SEO expert or any other resource and/or staff.
• Proportionate refund: By the amount of work done till the time the client decides to cancel the order.
• No refund: For the time that the services have already been provided. If the client is not satisfied with any level of work, he must immediately bring it to the notice of our project manager and ask for any discounts for the work loss. Any negotiations at a later date will not be entertained.

Applicability of the Delivery Policy

NOTE: Creative Dexign’s delivery commitment is subject to:

• A project is not taken to be void unless the agreed-upon payments are clear.
• A refund policy is not applicable if the required information for the successful completion of the project is not given to us at the proper time. If there is a delay or failure in the completion of the project due to improper communication from the client, it cannot be attributed to Creative Dexign.
• If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project, Creative Dexign is not liable to follow its delivery or refund commitments.
• There is no provision for compensation for the delay of delivery under any conditions, until and unless there is an agreement signed with a penalty clause for the delay in delivery.

Limitation of Liability

Creative Dexign’s liability is bound by the value of the chunk of the project (as per our proposal) which remains incomplete at a given point in time. Creative Dexign is not obligated for losses due to the services provided/not provided or the delay in the same at any point in time. The liability to refund holds only if the project has been cancelled by the client and such cancellation has been communicated to Creative Dexign in writing.

Processing of Refunds

The partial refunds will be processed and mailed within 180 business days of the date of cancellation and will be brought about using the method of payment agreed upon at the beginning of the project, i.e., refund by check or refund by credit card.

And, the full refunds will be processed and mailed within 50 business days of the date of cancellation and will be brought about using the method of payment agreed upon at the beginning of the project, i.e., refund by check or refund by credit card.

Changes

Creative Dexign may at any time, without prior notice under its sole discretion, amend this policy from time to time. You are therefore requested to review this policy periodically. Your continued use of Creative Dexign’s website after any such amendments automatically implies your acceptance of the same thereof.

Contacting us regarding our refund policy

If you have queries or suggestions regarding our refund policies, kindly e-mail us at [email protected]